In its efforts to achieve the highest level of professionalism throughout the aftermarket restyling industry, and foster confidence in the industry’s products and services, the Professional Restylers Organization (PRO), a council of the Specialty Equipment Market Association (SEMA), has adopted the following voluntary Code of Recommended Business Practices for accessory warehouse distributors:

• The company sells warranted products and offers a mechanism to address warranty issues.
• The company employs a staff of knowledgeable sales professionals.
• The company endeavors to maintain a professional image and to achieve customer satisfaction.
• The company strives to provide replacement parts, installation instructions and technical assistance to its customers.
• The company makes manufacturers’ literature available to its customers and promotes manufacturers’ products.
• The company has an active quality assurance program aimed at ensuring customer-service and billing accuracy.
• The company strives to maintain an adequate product inventory and to ship products in a timely and accurate manner.
• The company has a written returned-goods policy.
• The company has adequate product liability coverage.
• The company abides by all federal, state and local laws and regulations.